---
updatedAt: 2026-09-16T02:24:18.000Z
agentTools:
  projectIndex: https://docs.enterprise.appier.com/llms.txt
---

# Channels

Integrating BotBonnie with your messaging channels allows you to better engage your users with less effort. Using BotBonnie, you can:

* Automate customer services with chatbots to trigger [rule-based replies](https://docs.botbonnie.appier.com/docs/automation-rule-based-replies), [default reply](https://docs.botbonnie.appier.com/docs/automation-default-reply), and seamless handoffs to live agents when needed.
* Engage users with prebuilt templates and gamification kits to boost campaign participation.
* Manage and respond to chats from multiple channels with [live chat](https://docs.botbonnie.appier.com/docs/live-chat).

***

## Supported channels

<HTMLBlock>{`
<div id="appier-channel-widget">
  <style>
    #appier-channel-widget {
      --card-bg: #ffffff;
      --card-border: #e0e0e0;
      --card-border-hover: #6b7280;
      --text-main: #1f2937;
      
      font-family: 'Inter', ui-sans-serif, system-ui, -apple-system, sans-serif;
      width: 100%;
      margin: 1.5rem 0;
    }

    .appier-card-grid {
      display: grid;
      grid-template-columns: repeat(3, 1fr);
      gap: 0.75em;
    }

    .appier-card-grid a.appier-card {
      display: flex;
      flex-direction: column;
      justify-content: center;
      align-items: center;
      text-align: center;
      min-height: 120px;
      border: 1px solid var(--card-border);
      border-radius: 0.5em;
      padding: 0.75em;
      color: var(--text-main);
      cursor: pointer;
      transition: border-color 0.2s ease, box-shadow 0.2s ease;
      text-decoration: none !important;
      background: var(--card-bg);
    }

    .appier-card-grid a.appier-card:hover {
      border-color: var(--card-border-hover);
      box-shadow: 0 4px 12px rgba(0, 0, 0, 0.05);
    }

    .appier-card-grid .appier-card-icon {
      width: 2.2em;
      height: 2.2em;
      object-fit: contain;
      margin-bottom: 0.5em;
      flex-shrink: 0;
    }

    .appier-card-grid .appier-card-title {
      font-size: 1.1em;
      font-weight: 600;
      line-height: 1.2;
    }

    /* Tablet and Desktop adjustments */
    @media (max-width: 900px) {
      .appier-card-grid {
        grid-template-columns: repeat(2, 1fr);
      }
    }

    /* Mobile fallback */
    @media (max-width: 500px) {
      .appier-card-grid {
        grid-template-columns: 1fr;
      }
      .appier-card-grid a.appier-card {
        min-height: 100px;
      }
    }
  </style>

  <div class="appier-card-grid">
    <a href="https://docs.botbonnie.appier.com/docs/channels-instagram" class="appier-card">
      <img src="https://files.readme.io/0ccfd94e689665f392e30c60f4b7475622a9ba5386897964dec54186ded5d2d4-nameplatformInstagram_stylefullColor_size24.png" alt="Instagram" class="appier-card-icon">
      <div class="appier-card-title">Instagram</div>
    </a>

    <a href="https://docs.botbonnie.appier.com/docs/channels-kakaotalk" class="appier-card">
      <img src="https://files.readme.io/67e16b24f35ea9e41bb32fb229140f9f21cda2f6b93d39b5e57a474684d34318-KakaoTalk_logo.png" alt="KakaoTalk" class="appier-card-icon">
      <div class="appier-card-title">KakaoTalk</div>
    </a>

    <a href="https://docs.botbonnie.appier.com/docs/channels-line" class="appier-card">
      <img src="https://files.readme.io/ba7df595dc21706a9dac402702a9f53724a9235b8751b5e33104c72ec90d637d-LINE_Brand_icon.png" alt="LINE" class="appier-card-icon">
      <div class="appier-card-title">LINE</div>
    </a>

    <a href="https://docs.botbonnie.appier.com/docs/channels-messenger" class="appier-card">
      <img src="https://files.readme.io/288baf0588b2411669c37521a5780a96686dc2101b86c651753aadd6f3004922-nameplatformMessenger_stylefullColor_size24.png" alt="Messenger" class="appier-card-icon">
      <div class="appier-card-title">Messenger</div>
    </a>
    
    <a href="https://docs.botbonnie.appier.com/docs/channels-viber" class="appier-card">
      <img src="https://files.readme.io/03a73617b2e73d118ceb99d50c5d1e33b1fb67e5cc4faccf99d33756c2f41ed5-nameplatformViber_stylefullColor_size24.png" alt="Viber" class="appier-card-icon">
      <div class="appier-card-title">Viber</div>
    </a>
    
    <a href="https://docs.botbonnie.appier.com/docs/channels-whatsapp" class="appier-card">
      <img src="https://files.readme.io/641661191565d16e80b3e7f277b75ab40f6efc1691cee55b8eb61239e94d2d53-nameplatformWhatsApp_stylefullColor_size24.png" alt="WhatsApp" class="appier-card-icon">
      <div class="appier-card-title">WhatsApp</div>
    </a>
    
    <a href="https://docs.botbonnie.appier.com/docs/channels-webchat" class="appier-card">
      <img src="https://files.readme.io/4272b3508feb0a91e389e7d546a0ede97f18d95f196b651ba310b93d520bd643-nameplatformBotbonnie_stylefullColor_size24.png" alt="WebChat" class="appier-card-icon">
      <div class="appier-card-title">WebChat</div>
    </a>

    <a href="https://docs.botbonnie.appier.com/docs/channels-zalo" class="appier-card">
      <img src="https://files.readme.io/3cab7d92ca77729d7928613ca813390a508ad5901f0d16a398ff2a30f19fe286-nameplatformZalo_stylefullColor_size24.svg" alt="zalo" class="appier-card-icon">
      <div class="appier-card-title">Zalo</div>
    </a>
  </div>
</div>
`}</HTMLBlock>