Channels

Overview

Integrating your messaging channels allows you to better engage your users with less effort. After integrating a channel, you can:

• Automate customer services with drag-and-drop chatbot builder, growth tools, and auto-replies.
• Seamlessly transition to human customer agents when needed.
• Use prebuilt templates to gamify user interactions.
• Unify user data across channels and offer relevant content based on user tags.
• Manage chats from multiple channels on one platform.

Channel integration guides

Refer to the following channel integration guides to get started:

• Instagram
• Facebook
• LINE
• KakaoTalk
• WebChat