Split Node

Overview

Split nodes allow you to split users into different paths. To add a split node, click the circle in between nodes, and select one of the following:

• Check condition
• Check reachability (Note: Only available for BotBonnie channels)
• AB testing

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Check condition

You can create scenarios that are based on user events and attributes in the past and then split users into different paths on the journey map if they meet the conditions of the scenario. If no scenarios are matched, the users will enter the "Not matched" path.

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"Check condition" vs "Wait for condition"

Use Check condition when you want to split users based on conditions in the past, which can be user attributes that already exist or events that already happened. If you want to wait for users to complete an event in the future, use Wait for condition instead.

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Limitation

Events that happened within 1 hour may not be processed in time to be considered in the Check condition node.

If you create multiple scenarios, the ones closer to the top of the list have higher priority. Users who meet the conditions of multiple scenarios will enter the path of the scenario closer to the top. You can adjust the order of the scenarios by clicking the arrow buttons.

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Check reachability

You can split users based on their reachability in different channels.

Select the channel next to Check if the users are reachable on and select the LINE Official Account. If needed, click Add Channel to add more paths for other channels.

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Note

Currently, only the reachability of LINE, Facebook Messenger, WebChat, and WhatsApp are supported.

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AB testing

You can split users randomly to conduct AB testing. Under User distribution, you can name and specify the percentage of users who should be assigned to each path.

• Manually enter a percentage for each path (the percentage must add up to 100%) or click Divide equally to equally distribute users to each path.
• You can add up to five test paths.