Split Node

There are three types of nodes that can split users into different paths in the journey:

• Check condition
• Check reachability (only available for BotBonnie channels)
• Experiment

Check condition

Use Check condition node to create scenarios to split users into different paths based on their existing events and attributes.

• If no scenarios are matched, the users will enter the "Not matched" path.
• The Check condition node may not include events from the past hour in its evaluation.

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Split users based on future events

To split users based on future events, use the Wait for condition node instead—the Check condition node only checks existing events and attributes.

If you create multiple scenarios, the ones closer to the top of the list have higher priority. Users who meet the conditions of multiple scenarios will enter the path of the scenario closer to the top. You can adjust the order of the scenarios by clicking the arrow buttons.

Check reachability

You can split users based on their reachability for the following channels:

• LINE
• Facebook Messenger
• WebChat
• WhatsApp

Select the channel next to Check if the users are reachable on and select the LINE Official Account. If needed, click Add Channel to add more paths for other channels.

Experiment

Conduct A/B tests by randomly splitting users into different paths, allowing you to identify the most effective journey paths.

1. Enter a node name.
2. (Optional) Check Enable control path to create a control group. Users in the control group will be immediately be redirected to the end of the journey.
3. Click + Add test path to add alternate journey paths. You can add up to five paths.
4. You can name each path and set the traffic allocation by entering the percentage of users that should be sent to each one. Alternatively, click Divide equally to balance traffic equally between all paths, including the control group. The total percentage must add up to 100%.
5. (Optional) If you'd like users who have completed or exited the journey and are re-entering to follow the same path they previously went on, check Keep re-entering users on their original path.