Choose a Journey Creation Method
Overview
From the navigation sidebar, click Journey map > + Create journey map to choose a journey creation method.
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After adding a new journey map from scratch or from a template, you can use journey copilot, your AI-powered assistant, to automatically generate a journey map based on a text description of the desired user journey.
To learn more, see Journey Copilot.
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1. Choose a creation method
- Start from scratch: Start with a blank canvas and manually add nodes to construct a user journey.
- Choose a template: Start with a prebuilt template based on a specific use case, such as "New User Registration" or "First Purchase incentive, then modify the specifics to suit your needs.
Start from scratch
To start with a blank canvas, click + Start from scratch.
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Choose a template
The journey maps feature comes with a list of prebuilt templates based on specific use cases.
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Hover over a template to read a description of the journey and preview it by clicking the eye icon. If you're ready to start editing with the template, click Use this template.
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2. Configure basic settings
Fill out the basic settings of the journey and click Continue.
- Journey map name: Enter a name for the journey map.
- Conversion event: Add up to six conversion events to track how often users take specific actions after entering the journey.
- Exit rule: Select one exit event. Users are exited from the journey after completing the exit event.
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Exit the journey
There are three ways for users to exit the journey:
- They reached an exit node on the map.
- They have completed the exit event.
- They are dropped because they are not reachable.
Next, proceed to add nodes to your journey.
Updated 19 days ago