E-Commerce Integrations

📘

Premium feature

E-commerce integration is a premium feature. Contact your customer success manager for more details.

Integrate with leading e-commerce platforms to deliver personalized customer experiences. Once users link their accounts, you can access features like transaction history queries, automated order notifications, membership card displays, and restock alerts to enhance customer engagement and support.

Getting started

To unlock personalized services for your users, you need to set up two main components:

1. Connect your e-commerce platforms to access user details, order data, and product information.
2. Enable account linking. This essential step connects each user's chat identity to their e-commerce account, enabling users to access all personalized features directly through your chatbot.

Set up your connection

Select your e-commerce platform below to begin the connection process:

91APP

Cyberbiz

Shopify

SHOPLINE

Manage connections

After completing the initial setup, you can manage your e-commerce platform connection settings at any time.

To manage your connection, open the project launcher in the top navigation bar, then select Common settings > EC platforms:

• Select your connection to modify account info or account linking configuration.
• Click the trash icon next to your connection to disconnect.