Add Journey Nodes

Overview

Each node in the journey map is a step in the user journey, and each node contains settings related to its specific purpose. For example, a message node contains campaign creative settings, while a split node contains logic for splitting users into different paths.

The first step in creating your journey is to add an entry trigger node, which specifies how users enter the journey. Next, continue customizing your journey by:

Adding nodes
Edit nodes
Copying nodes
Deleting nodes
Undoing and redoing changes

Add nodes

To add a node, click on the + that appears in the journey map. After clicking the add button, you'll be able to select one of the following node types:

Entry trigger node: Specify how users will enter the journey. Only available as the first node in the journey. For details, see Entry Trigger Node.
Message: Reach out to users across different channels. In a message node, you can set up the creative you want to send. For details, see Message Node.
Split: Specify a condition that splits users into different paths. For details, see Split Node.
Wait: Wait for a certain amount of time before continuing to the next node. For details, see Wait Node.
Update users: Update user-related information. For details, see Update Users Node.

Edit nodes

To edit a node, simply click on it, and its settings panel will open on the right. Then, you can modify its settings and click Save to apply the changes.

Delete nodes

To delete a node, hover over it and click the trash can.

Next, choose how to handle the path after the node you're deleting, then click Confirm.

The available deletion options will differ depending on the node type. For example, if you're deleting a message node, you can choose whether to delete the path for reachable users, the path for non-reachable users, or both.

Copy nodes

To copy a node and its subsequent branches, hover over the node and click on the copy button. After clicking the copy button, you can copy the node into any of the available positions shown in the journey.

Undo and redo changes

In the bottom right corner of the canvas, you'll find undo and redo buttons, which allow you to revert or reapply the following operations:

Adding a node
Deleting a node
Copying and pasting a node