Usage Dashboard
Understand how to read your organization's usage dashboard.
Your organization's usage dashboard gives you a centralized view of how much of each quota has been used, how much remains, and when each quota refreshes, giving full visibility into your organization's total usage.
To open the usage dashboard, click the app launcher in the top navigation bar, then choose Account & Usage. From the left menu, go to Usage Dashboard.
You'll see a section for each quota type which displays usage summaries for each type of quota, for example, quotas for credits or events. Each quota is measured and refreshed independently.
| Section | Metrics | When quota is used | Data refresh period |
|---|---|---|---|
| Credits | Credits | Each time a credit-charged operation executes. See Credit Usage for credit costs per operation. | 15 minutes to 2 hours |
| Recommendation | Exposures, SKUs | Exposures: Each time recommendations are requested. SKUs: Usage is calculated based on the number of items (rows) in your data feed. | Exposures: Daily SKUs: Daily |
| Channels | Per-channel message usage for WhatsApp, SMS OTP, App push, Web push | Each time a message is sent. | SMS OTP: Monthly All other channels: Daily |
Frequently asked questionsFor answers common issues and questions about Appier console billing and usage, see the FAQs.
How to read the dashboard
Each metric has it's own quota usage bar displaying how much quota you've used so far and how much remains. At the top of each section, you can see when the data was last refreshed.
Downloading usage reportsClick the download icon on the right of the usage bar to download the detail records for that metric.
Quota refresh period
The label below each card tells you when the quota refreshes.
- Resets on [date]: On the specified date, usage resets to zero and a new quota cycle begins. This is commonly used for recurring monthly metrics such as credits, and events.
- Resets daily: Usage is recalculated every day.
- Date range, for example, May 1 – December 30, 2026: The quota is valid only within the specified period and doesn't follow calendar-month cycles. Any unused quota remaining at the end of the period expires. This is commonly used for channel messaging packages.
Credits
Credits are required for selected usage-based features in AIQUA and AIRIS, such as Appier AI Agent tasks, reports, and predictions.
- Credits are only consumed only when you perform an action that requires them. For the full list of credit-charged actions and their costs, see Credit Usage.
- Credits reset at the start of each cycle, and the monthly credit allowance doesn't carry over to the next month.
Shared credit balanceIf you subscribe to both AIQUA and AIRIS, your credit balance is shared across both products as a single pool. Credit usage from the same monthly balance, giving your team flexibility to allocate
Recommendation
This section shows how the Recommendation module is being used, with two metrics: Exposures and SKUs. If recommendation usage exceeds your quota, you'll need to upgrade your plan.
Exposures
The Exposures metric shows the total number of times a recommendations were requested, regardless of whether the user interacts afterward or how many items were contained in the recommendation.
SKUs
The SKUs metric shows the total number of products in your product feed that are available for the recommendation scenarios to train on and recommend. SKUs are recalculated daily to reflect the number of items in your product feed, allowing you to monitor how close you are to your SKU limit.
Channels
This section displays the usage for each messaging channel enabled for your organization. Supported channels may include app push, web push, WhatsApp, SMS OTP, Email, and other messaging channels that are enabled in your contract and billed by Appier.
Message quota refreshes differently depending on the channel type:
- Prepaid message (for example, SMS OTP, email): Refreshes after the displayed date range.
- Multiple packages: If you have multiple contracts, you can view all available contract packages from the dashboard, indicated by a +1 badge on the card. Usage and quota are displayed for one contract at a time. When the current contract's quota is fully consumed or the contract expires, the system automatically switches to the next available package.
- Monthly-refresh message (for example, app push, web push): Refreshes on the first of each month and expires at month end.
FAQs
- Will I still consume credits if I don't run any campaigns this month?
- Are AIQUA / AIRIS credits the same as AdCreative.ai credits?
- What happens to unused prepaid SMS or EDM messages?
- What happens if I exceed my recommendation quota?
- Where do I download detailed usage records?
Will I still consume credits if I don't run any campaigns this month?
Credits are consumed only when you perform an action that requires them. If you don't execute any credit-charged operations your credit usage for the month will be zero. Note that unused credit allowance doesn't carry over to the next month.
Are AIQUA / AIRIS credits the same as AdCreative.ai credits?
No. They're independent credit systems on different products and can't be combined, transferred, or converted.
What happens to unused prepaid SMS or EDM messages?
Prepaid channel packages operate on their own validity window, not the calendar month. Unused messages don't carry into the next package, and any remaining balance at the end of the contract is forfeited and not refundable.
What happens if I exceed my recommendation quota?
Once you exceed your quota, model training will reduce from daily to weekly training, impacting recommendation performance. To restore optimal performance with daily model training, you'll need to upgrade contact your customer success manager to upgrade your plan.
Where do I download detailed usage records?
To download detailed usage reports, click the download icon on the right of each section.
Updated about 11 hours ago